1 reviews | Active since May 2017

04 May 2017, 12:03

pass the buck no service

<p>Let me start by tell you that I am very disappointed with the level of non service I received form you astablichment when I went there on Thursday 04/05/2017 and particular from one of you Sales ladies by the name of Justine Lowry.</p> <p>My frustration being that I came to your shop to pay a premature cancelation quote last month and everybody very eager to take my money and amount of R10144</p> <p> </p> <p>As usaul Vodacom didn’t do what they were surpose to do with the settlemet and now I am being dubble billed. All I needed was some help.</p> <p> </p> <p>When I approced you shop and spoke with Justine all she was willing to do and kept on telling me is log a call, she wasn’t even interested in trying anything form her side to help me resolve this isue.</p> <p>This is the problem with big corporate companies they don’t deliver any service like your shop and then hide behind the corporate name.</p> <p> </p> <p>I have for the last 15 years being getting my upgrade and excesories from your establishment and I am due for a upgrade to a new Samsung S8 last month how ever I wanted to resolve this isue first,</p> <p>but after this lack of service I will defanitly not be coming back to your store for anything not even to buy an excesory.</p> <p>Will be posting this bad review on Hallopieter website to warn athers of your bad service and I will be making my dismay known to somebody higher up within Vodacom who will listen so they can see how bad the dealers</p> <p>are treating clients.</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply04 May 2017, 13:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2017, 15:45
Official

Dear Mr Coetzer,

Please note that feedback has been emailed to you.

Regards,

Cassandra