Pass the buck

<p>A while ago I changed my Invoice details from Debit order to EFT by phoning customer care they did this without issues. But now when I phoned 111 and accounts they said I must send an ID copy\letter stating why I wana change to EFT.</p> <p> </p> <p>This is bull please just change my account to EFT I want to pay my invoice monthly myself is it so much to ask????</p> <p> </p> <p>They guy said he will send me the details via email and no email recieved yet just change it please and let me know its on EFT now.</p>