Party In the call center

Had the worst experience upgrading with Vodacom. For some reason I can't upgrade online every time I go to the check out I get a Technical error. So I phone the upgrades on saterday... never in my life did I ever think vodacom can be so un professional in my life. The consultant her self was ok. But in the background... loud music playing, people talking I could hear every single word they're saying. Isn't a call center spouse to be quiet? And the upgrade.... no word from that either. So I doubt that was even captured correctly