Partial assistance - is Vodacom really worth the trouble?

Item: Vodacom
Rating: 1

Hi Vodacom at it again - partially resolving my issue. But now they want to pin it on me- taking us back to square one.

I am really tired now and so done with this company. Either they’re taking us for a ride or the consultants just answer anyway they want, without thinking.

Queries closed without proper communication and conclusion

Helpful (0)

Replies (4)

Vodacom's replyOfficial

18 Mar 2022, 11:00

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply18 Mar 2022, 11:00

Official

's updateReviewer Update

18 Mar 2022, 11:42

Patiently waiting for the call back

's update18 Mar 2022, 11:42

Reviewer Update

Patiently waiting for the call back

's updateReviewer Update

18 Mar 2022, 14:27

Dylan, that’s not the conclusion. It had nothing to do with those. It was premium sms so please don’t sell me that.

And the last person I spoke to who resolved this matter was not him - it was a female.
Please don’t insult my intelligence- honestly

's update18 Mar 2022, 14:27

Reviewer Update

's updateReviewer Update

03 May 2022, 16:31

I still await the response

's update03 May 2022, 16:31

Reviewer Update

I still await the response