Part Two

<p> </p> <p>Vodacom part 2….on my other line!</p> <p>Call centre Reference: - 1- ********** 6903</p> <p>On Saturday I received a sms informing me that my call limit has been reached and my line has now been locked.</p> <p>I contacted customer care who informed me that I was out of bundle and my data charges were R1900.00 and hence my line has been locked.</p> <p>Please see screenshots attached.</p> <p>On Thursday at 02:21 I received an out of bundle notification.</p> <p>On Thursday at 02:24 I loaded a 1 Gig Just4U bundle for 7 days at R79.00. Vodacom sent sms confirmation thereof.</p> <p>On Thursday at 02:24 I confirmed that my gig has been loaded by doing a *111# balance check.</p> <p>Vodacom confirmed that I had a gig loaded.</p> <p>The screenshots prove this.</p> <p>Since Thursday I have had no notification advising me that 500meg had been used. I did not receive an out of bundle sms notification.</p> <p>Added to this I have either an R600.00 or R800.00 soft lock limit on my line.</p> <p>I did not receive a 50% notification of my call limit being reached.</p> <p>I did not receive a 75% notification of my call limit being reached.</p> <p>I did not receive a 90% notification of my call limit being reached.</p> <p>This now means that both of my lines on contract have data issues and the other issue is still not resolved 7 days later.</p> <p>I cannot even receive a cancellation quotation from Vodacom.</p> <p>I cannot even receive an itemised billing from Vodacom for the supposed Data usage.</p> <p>I WANT MY QUOTATIONS AS I AM NOW COMPLETELY DONE WITH VODACOM AND WILL PAY OFF THESE CONTRACTS AT THE END OF THE MONTH.</p> <p>Been with Vodacom since 2004. My current monthly spend is between R3000.00 – R3500.00. I am taking this business elsewhere. If you look at our lines, our data has been switched off. I have only used it to activate Cell C data bundles. I have purchased a router from Cell C and once my lines have been corrected, I will pay them in full and move on.</p> <p>Please can you let me know when I can expect some feedback in this regard?</p> <p> </p>