Part 2 of Vodacom's unproffessional and pathetic service

I am really appalled by the service received from Vodacom, I took my phone for repair on the 19th of June 2024 and there were a number of updates that I received when I followed up. The phone was sent to repair sent again by Vodashop Clearwater on the 8th of July 2024. The insurance approved my claim to get another phone as the current one is irreparable. I am now struggling to get a new phone because of the irreparable phone that has not been returned. Today marks exactly 30 days today since I took my phone in and I am still struggling to resolve this issue with Vodacom!