FM
Franz M
1 reviews | Active since Jan 2016
31 Oct 2018, 08:19
Part 2 - Come on Vodacom, this should be easy to solve
And I'm still waiting...
Lots of talking from vodacom on social media (not directly, just on social media), lots of promises and still lots of NOTHING...
For a year now I can not get vodacom to solve my data loading problem on my business account. I finally decided two weeks ago to post on social media to get the problem solved.
Two weeks later and I had one phone call "oh it's for a business, sorry I can't help you"
If it was my business I wouldn't have know where to stick my head in...
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Oct 2018, 09:14Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Oct 2018, 09:14
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Nov 2018, 18:42Dear Franz,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous occasions and there was no answer. Please have rep**** to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous occasions and there was no answer. Please have rep**** to your query via email. Regards Consumer Website Team(SA)
Vodacom's reply01 Nov 2018, 18:42
Official
Dear Franz,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous occasions and there was no answer. Please have rep**** to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous occasions and there was no answer. Please have rep**** to your query via email. Regards Consumer Website Team(SA)
FM
Franz M's updateReviewer Update
03 Nov 2018, 16:50PLEASE STOP WITH THE LIES!!!!
You phoned me once, I was too late to answer and called back - BUT - the number I was called from can not receive calls, why is that???
You did not even leave a message...
Here we go with the invisible emails again...
PATHETIC just doesn't say it anymore...
Anyway looks like it was resolved. We could load data. Let's see how long it lasts this time. Last time the option was stopped after two weeks being active...
FM
Franz M's update03 Nov 2018, 16:50
Reviewer Update
PLEASE STOP WITH THE LIES!!!!
You phoned me once, I was too late to answer and called back - BUT - the number I was called from can not receive calls, why is that???
You did not even leave a message...
Here we go with the invisible emails again...
PATHETIC just doesn't say it anymore...
Anyway looks like it was resolved. We could load data. Let's see how long it lasts this time. Last time the option was stopped after two weeks being active...