1 reviews | Active since Sept 2016
PARENTIAL CONTROL ,HORRIBLE, VERY BAD SERVICE
<p>So annoyed. I mistakenly enabled the parental control option. on the 19 of March I went to a vodashop at cresta(the lower ground one) to unblock it. The guy didn't know a thing about it ,so he phoned someone for help . he asked me few questions , he then told me to switch off my phone for 5 minutes after that i should be fine, if not o should switch it off for 4 hours . like really switch off my phone ? what the ****! nevertheless did that. till today the thing it still active. POOR SERVICE. .the option on the phone doesn't even mention enabling parential control. you just see a message that it is now active. not user friendly </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Gabby Nkosi
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Good Day Gabby Nkosi
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support