SN
Siyabonga N

1 reviews | Active since Nov 2016

23 Nov 2016, 10:24

Parental Control Nightmare

<p>I mistakenly activated parental control on my phone last year around August. I then went to Vodacom shop Centurion to have it removed but no luck. I've been to Vodacom shop Fourways several times but nothing yet has been done, quite recently I went there and talked to the manager, he tried to assist me, telling me it's a software problem from their side. He told me to make a follow up if it still persists but he's yet to respond to my emails. It's so inconveniencing. I can't do anything on this phone and I'm losing out on a lot. I want to take legal action against Vodacom</p>

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Replies (2)
Vodacom
Vodacom's reply23 Nov 2016, 11:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

SN
Siyabonga N's update24 Nov 2016, 14:02
Reviewer Update

I wonder how long it'll take them to call me as I've waited for more than a year to get this matter solved