BL
Bernadette L

1 reviews | Active since May 2016

18 May 2016, 19:29

Pap Slaap - No Service

<p>I've been trying to get vodacom connect my one number since the 22nd of April 2016 to no avail and I don't know what I was thinking to port my other number from cell c to vodacom. Both my numbers are not working. The one I ported to vodacom was successfully ported but I'm not able to recharge, the other one is active on the network but not active in any of my phones. Nobody at vodacom can tell me what "SIM not provisioned:2" means. Been to the Southgate store more then 10 times, all they say is that they've logged a call with the technical department. Still waiting for a call log reference number. Its no use phoning the customer care number. I don't know what to do further...</p>

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Replies (1)
Vodacom
Vodacom's reply19 May 2016, 05:27
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team