Palesa

15 Apr 2021 at 11:28 am - This is the date I went on hello peter , on the On 2021/04/15 15:40 they rep**** to my email regarding my complaint requesting for cellphone number in question. 2021/04/21, 18:28 They advised me that they are still investigating the matter , I then sent a follow up email on the 28th and still no response. Nobody can advise on the turn around time for escalations. Nobody can answer you transparently regarding your query. I asked them 3 simple questions about my query :

The below is what I wanted to know , what exactly is being investigated

Am I not able to take another device (Downgrade) under the same plan and continue paying every month?

Am I not able to upgrade using the plan and continue paying ?

Am I legible for a refund on the money I have paid thus far on insurance, what am I getting back for what I have been paying for. What was I insuring if I cannot be assisted?

The only option I was provided with is the fact that I can cancel my insurance and not the contract I said fine but that is not a solution for me , this is not being assisted.

I need a resolution I have been debited already and still no RESOLUTION TO MY PROBLEM.