fL
fortune L
1 reviews | Active since Mar 2015
24 May 2020, 07:21
Painful upgrade
My parents got an upgrade last year October and up to this day they cant make any phone calls from the available airtime and vodacom consultants keep telling us is the network which has never been an issue in the past 15 years
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
24 May 2020, 11:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 May 2020, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 May 2020, 12:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has been provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply28 May 2020, 12:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has been provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
fL
fortune L's updateReviewer Update
28 May 2020, 14:58Yes I did recieve a call from vodacom but the query is still not resolved thats why a ticket was logged
fL
fortune L's update28 May 2020, 14:58
Reviewer Update
Yes I did recieve a call from vodacom but the query is still not resolved thats why a ticket was logged
fL
fortune L's updateReviewer Update
28 May 2020, 17:04We have been struggling with this issue since October 2019 and we are now approaching June 2020 and still no luck.
Vodacom festival mall told them they are unable to assist and told them to go to vodaworld.
At vodaworld they were told by one of your consultant that there's nothing they can do and the solution is to get a new number (imagine after 15 years of using the number)
Vodacom festival mall told them they are unable to assist and told them to go to vodaworld.
At vodaworld they were told by one of your consultant that there's nothing they can do and the solution is to get a new number (imagine after 15 years of using the number)
fL
fortune L's update28 May 2020, 17:04
Reviewer Update
We have been struggling with this issue since October 2019 and we are now approaching June 2020 and still no luck.
Vodacom festival mall told them they are unable to assist and told them to go to vodaworld.
At vodaworld they were told by one of your consultant that there's nothing they can do and the solution is to get a new number (imagine after 15 years of using the number)
Vodacom festival mall told them they are unable to assist and told them to go to vodaworld.
At vodaworld they were told by one of your consultant that there's nothing they can do and the solution is to get a new number (imagine after 15 years of using the number)
fL
fortune L's updateReviewer Update
07 Jun 2020, 17:35As we continue with the waiting and no reply/feedback ????
fL
fortune L's update07 Jun 2020, 17:35
Reviewer Update
As we continue with the waiting and no reply/feedback ????