Painful Encounter with Vodacom Fibre

I am having such painful experience from vodacom Fibre ,I have been using vodacom fibre and I relocated last month, I informed vodacom so they can assist me. It has been a whole month and numerous calls to vodacom call centre every second day and they cannot tell me when the technician will come and assist me with installation. The pain of explaining the same thing to the call centre agents and still the not getting the answer is unmeasurable they say they will come back to you but never do . The debit order went through last and this month but I have no wifi 😢 it not nice to pay for the service but not get help from the service provider when you need it 😭😭😭