Pain and Suffer!!!

Hi, I'm really diappointed on the 3 June 15 I went to vocom in southgate to query my balance and was given an outstanding amount of R2076.03 which I went to deposit that day, yet they debited R2076.03 on the 1 June 15. On the 3&4 June I phoned and was told my account was suspended, they activated the account and I requested one payment to be refunded I was told it will take 3-7 days. On the 12 June 15 I followed up and was told the query was not logged and would be logged that day and I will get a sms wen its logged. To date I have not received any feedback from vodacom. I'm in desperate need of that money!!!!