Paid webinar I could not attend due to no Vodacom connectivity

I can't begin to express my disappointment with Vodacom. I logged a call regarding shocking connectivity in my area (Ref A2-KAO5-G7Z13J) on 09 Oct 2021 after trying a mini booster in my home for a year without any improvement. Tonight I had a Webinar which I paid for but guess what.....I could not join. Whether I was in all rooms of my home, outside or even down the street.... ****** all. Why do you continue to charge for shocking service/connectivity? Appalling Vodacom. And I'll probably not even get service after this complaint.