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Thea M

1 reviews | Active since Feb 2019

27 Feb 2019, 21:56

Paid up Vodacom Settlement letter outstanding since Nov 2017.

This is an urgent request as it could not be sorted by any of the numbers on your website

The following account was paid in full in Nov 2017. Vodacom Account : ********** 2 Account was opened 18 December 2008. Outstanding amount of R2909 was settled in November 2017.

Still haven't received a settlement letter for that account.

I urgently need it for a bonds originator to provide a home for my twins whose dad passed away last year August

The settlement letter on the above account is the only formality to hand it for the bond to proceed

None of the 082 135 And all the other numbers was of good use.

Doesn't give you an option for legal department.

The contact details for Vodacom Legal Department Google search doesn't even give the legal department's detail.

Please could you be of assistance.

Mrs Müller

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Replies (2)
Vodacom
Vodacom's reply28 Feb 2019, 08:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team  
Vodacom
Vodacom's reply14 Mar 2019, 10:36
Official
Dear Thea, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

We tried calling you on numerous attempts and there was no answer. Should you still require assistance with a settlement letter, please contact our Legal team directly on *** (free call from Vodacom sim). 

Regards, 
Vodacom Consumer Website Team