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Margaret M
1 reviews | Active since May 2019
29 May 2019, 20:36
Paid Up Vodacom Account in Arrears !!
I had a contract with Vodacom in 2015 .It was paid up and the contract even ended but every time I apply in the banks I am told I am in arrears with Vodacom of R427.I called Vodacom last year in June 2018 the Consultant told me they will update my credit information with Credit Bureau and it will updated in 7 days but till today I am still listed as owing Vodacom but I paid them up long time ago and Vodacom provided me with the Paid up letter !! I am not happy with this as I can't apply for finances in the banks because of this incorrect credit record about me.
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Replies (2)
Vodacom's replyOfficial
30 May 2019, 07:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 May 2019, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 May 2019, 07:37Dear Margaret,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply30 May 2019, 07:37
Official
Dear Margaret,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)