PAID UP MY ARREARS AND TO ACTIVATE MY CELL NUMBER

On Sundayy 1/3/2015 I went into Vodacom Trade Route Mall, 1st floor, spoke to a consultant Daniel Mokoena, explained him my problem, my cell phone was suspended and deactivated, i paid in an amount of R2701.00, he made me complete all documents, he said on monday 2/3/2015 he would send my docs for re-activation. I send an email to him on monday, 2/3/2015, he rep**** said that he will send documents in 2/3/2015, and i must wait for 7 working days, which i have done. today is the 7th day, and no activation, so I called the legal department and spoke to a male consultant, he said he didnt get and fax copies for re-activation, i must call the consultant and ask him to fax to them, and then i must call back and see if they have received it, i didnt have Daniel number, so I email him, now I call the legal department spoke to a cindy Dlamini, she check my records, and seen that the fax was received, and says i must now wait for another 7 working days for re-activation, this is totally unacceptable, i need this matter seen to immediately by a senior manager of Vodacom, Cindy didnt even want to help, just insisted that i have to wait 7 working days, whose fault is this,