PAID UP LETTER TAKING LONG!!!

Item: Vodacom
Rating: 1
Author: Precious M

I cannot believe how bad the service is at Vodacom since the 15th of February i have made numerous calls requesting a paid up letter for a cellphone contract that had to be closed in 2017 already. I am still waiting for this paid up letter I have received no such letter.

Contacting their contact centre has been a night mare i was transferred many time from one department to another and still no one has assisted me with something a trivial as a paid up letter.

I want to update my ITC profile as these cellphone networks don't close your account and update ITC and you get the shock of your life when applying for credit. The level of service is ridiculous its appauling

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Mar 2019, 13:53

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Mar 2019, 13:53

Official

Vodacom's replyOfficial

01 Mar 2019, 16:29

Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team

Vodacom's reply01 Mar 2019, 16:29

Official