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Precious M
1 reviews | Active since Dec 2018
04 Mar 2019, 12:10
PAID UP LETTER STILL NOT RECEIVED!!!
I am still waiting for a paid up letter from Vodacom requested 15/02/2019. How long does it take to get a paid up letter after sitting for hours on the phone try to get ahold of someone to assist me no one has contacted me regarding my paid up letter please contacted me and have my paid letter ready so it can be emailed to me. URGENTLY!!!! this is very annoying
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Replies (2)
Vodacom's replyOfficial
04 Mar 2019, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2019, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Mar 2019, 11:20Dear Precious,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to your query this morning via email. We can confirm that your query is now resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to your query this morning via email. We can confirm that your query is now resolved. Regards Consumer Website Team(SA)
Vodacom's reply06 Mar 2019, 11:20
Official
Dear Precious,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to your query this morning via email. We can confirm that your query is now resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to your query this morning via email. We can confirm that your query is now resolved. Regards Consumer Website Team(SA)