Paid up letter for Account number-***5

My vodacom account for the cellphone contract I took at vodacom have been in arrears for more than a year and I was aware of that,I stopped paying after I lost my job and now I am employed again, on the 27/07/2025 I went to Vodacom store in Vincent EL to settle the bill of R1868 and sent pop to Vodacom to update my credit profile.

This morning I logged in to my ITC account and only to find out that Vodacom did not close the account instead they took the settlement amount I made and wrote it as an installment I still owe and instead of closing the account its still active. I want a paid up letter from Vodacom and the must fix the error they made on my credit profile,they dont answer emails I have been emailing them for weeks for paid up letter