Paid-Up Letter

Item: Vodacom
Rating: 1
Author: Faith N

I've fully paid my account in May 2019 and been struggling to get a paid-up letter from Vodacom since then. This account is still showing as active in my credit records with an outstanding balance. When I call they say the account is not active on their side. All I want is a paid-up letter so I can get this corrected on my credit record.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Oct 2020, 12:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Oct 2020, 12:02

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Faith N's updateReviewer Update

26 Oct 2020, 14:49

I've just received the letter. Thank you so much.

Faith N's update26 Oct 2020, 14:49

Reviewer Update

I've just received the letter. Thank you so much.