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Nontokozo S
1 reviews | Active since Feb 2021
08 Sept 2022, 08:59
Paid up letter
Vodacom has a reputation for not providing paid up letters and clearing peoples credit reports yet. Paid my cellphone contract, the transition to prepaid and acceptance of the owed balance was accepted very quick but when it comes to providing a paid up letter no response or any sort of communication from them. Going to the stores is no help at all. this should be ******* in some way and I am intending to take it to that level. Unprofessional at its best
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Vodacom's replyOfficial
08 Sept 2022, 09:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2022, 09:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nontokozo S's updateReviewer Update
07 Nov 2022, 16:41To this day I am still waiting for correspondence from the consultant as you said. why is a paid off account with legal ? When going to stores on your system is not reflecting any amount being owed… this is how you find out you something that accumulated interest without you knowing and no one from the company is communicating. I want the settlement letter, you got the correct email address that you’ve been sending statements successfully but a settlement letter is not been sent. I have never regretted paying off a debt like this. Poor service at its best and your online responses here on hello Peter make it seem like you respond to clients
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Nontokozo S's update07 Nov 2022, 16:41
Reviewer Update
To this day I am still waiting for correspondence from the consultant as you said. why is a paid off account with legal ? When going to stores on your system is not reflecting any amount being owed… this is how you find out you something that accumulated interest without you knowing and no one from the company is communicating. I want the settlement letter, you got the correct email address that you’ve been sending statements successfully but a settlement letter is not been sent. I have never regretted paying off a debt like this. Poor service at its best and your online responses here on hello Peter make it seem like you respond to clients