Paid up letter

Hi,<br> <br> I had an account with Vodacom and closed the account in August 2012. I went to the bank Saturday past to apply for a Home Loan, only to hear that on the Experian Credit Bureau's database, the account appears as open. I have a subscription with Transunion and on theirs it shows that the account is closed. I cannot get through to Experian to query this and contacted Vodacom yesterday (02/03/2015). I was told, by the Accounts Department, that it will take 48 hours for them to e-mail this letter to me. I received a message, from Vodacom, an hour ago stating that my account has been closed in 2012. When I contacted them now the consultant said that my query has been closed after the text was sent. The consultants are helpful but I feel it's the Accounts Department that is not doing their job. They were supposed to update my Credit Record with the relevant parties and now I have to wait longer for a letter, I hope I may still get, and thats if they don't close the query without providing results.