TL
Tristen L
1 reviews | Active since Nov 2021
15 Nov 2021, 18:56
Paid up letter
I have phoned vodacoms account department requesting a paid up letter which states that the account has been paid up and closed and the consultant told me that they do not give such letters which is inconvenient for me as I am trying to update my credit and they do not accept settlement letters I would really appreciate it if vodacom could send me th right documents which I require
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Replies (2)
Vodacom's replyOfficial
16 Nov 2021, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2021, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TL
Tristen L's updateReviewer Update
16 Nov 2021, 09:36Once again I've tried to contact you guys for the past hour and a half and I still get no help. Your call centre for all department are useless, yall transfer the customers from one department to the next and no one seems to know what they are doing. You guys need to inform yalls employees that there is no favor done for us by them, it is their job to assist customers but they fail hopelessly and have major attitude problems.
TL
Tristen L's update16 Nov 2021, 09:36
Reviewer Update
Once again I've tried to contact you guys for the past hour and a half and I still get no help. Your call centre for all department are useless, yall transfer the customers from one department to the next and no one seems to know what they are doing. You guys need to inform yalls employees that there is no favor done for us by them, it is their job to assist customers but they fail hopelessly and have major attitude problems.