DW
DAVID W

1 reviews | Active since Aug 2017

02 Aug 2017, 11:54

PAID UP LETTER.

<p>I HAVE CONTACTED VODACOM CUSTOMER CARE AND LEGAL DEP I WENT TO STORES MANY TIMES TO GET A LETTER THAT I HAVE PAID UP MY VODACOM ACCOUNT. I SKIPPED 1 MONTH AND THEY DO THIS TO ME. ALL I WANT IS A PAID UP LETTER TO SAY THAT I HAVE PAID MY ACCOUNT AND THAT IS NOT IN ARREARS ANY MORE. I HAVE BEEN STRUGGLING A MONTH TO GET THIS LETTER. I HAVE EMAILED 'CUSTOMER CARE DOCUMENTS' ********** NO RESPONSE.. I HAVE COMPLAINED. NO RESPONSE. WHAT MORE CAN I DO TO GET A RESPONSE.CUSTOMER CARE HAS A DIFFERENT STORY EVERY DAY. AND THEY PUT U TROUGH TO 8 CONSULTANTS. AFTER 8 THEY CUT THE LINE.</p> <p>DAVID WILSON</p> <p> ********** 005</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Aug 2017, 13:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Aug 2017, 13:48
Official

Hi David

As discussed, this matter has been resolved.

Regards,

RJ