1 reviews | Active since Feb 2017

21 Feb 2017, 13:47

Paid up Letter

<p>i have been trying to get a paid up letter for a few days now. But everytime i call i get a run around and just cannot get something i was promised.</p> <p> </p> <p>after all vodacom has received the money so why help</p>

0
Replies (2)
Vodacom
Vodacom's reply21 Feb 2017, 15:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Feb 2017, 14:28
Official

Dear Client

I escalated the matter to the Legal Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team