Paid up in full - YET NUMBER STILL BLOCKED??

concerning reactivation since 3-03-16 on settling my acc, I've been stuffed around by Vodacom telling me totally conflicting information. I will have paid 4 months for a service I have not received. I went to vodashop to have my account sorted out. The agent told me all i needed to have the line reactivated is to pay the R1218.00 outstanding balance and the R105 new sim card, then to fill out a reactivation form and that was it, nothing else, then after 5-10 working days the line would be back up and running as normal. I did pay the full amount and filled out the reactivation form that same day. on phoning 1946 numerous times, the agents said that it would be up by today Monday the 14th March 2016 - It is not! The next agent said she needed a reference number which the Vodashop agent should have given me, but hadn't. I went back to the Vodashop- the agent said that they didn't need that but gave it to me anyway? Vodacom are quick to crucify those who pay late, but when the tables turn and we pay those amounts outstanding as advised exactly, Vodacom continues to stuff us around, load further previously undisclosed fees and with-hold a service for which we have NOW ACTUALLY PAID FOR