SS
Sim S

1 reviews | Active since Feb 2018

02 Feb 2018, 07:03

Paid up contract

I paid up my contract which I had with Vodacom in November but ever since November they haven't updated my profile with the ITC and I feel this is so unfair!!! I call them and no one can give me answers but when I paid up my contract they were all happy to assist but now they not assisting at all POOR CUSTOMER SERVICE

0
Replies (2)
Vodacom
Vodacom's reply02 Feb 2018, 07:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Feb 2018, 08:22
Official

Dear Sim

Please be advised we have responded to you with feedback via email.

Have a pleasant day further!

Regards,

RJ