Paid up, cancelled months ago, but still being debited. Very glad i left.

<p>I have cancelled my final contract in March 2016.</p> <p>I was debited in April and May 2016.<br />this is probably a simple eroor but i have wasted hours of my time.<br />The bulk of the staff have simply passed the buck.<br /><br />Customer care</p> <p>Accounts</p> <p>Subscriber collections, and repeat x3</p> <p>Thus far,</p> <p>Email - 8 Phone calls - 7 In-store visit -1</p> <p> </p> <p>Only one helpful indivudual has ever rep**** my call (LCootee).<br /><br />The lack of willingness to help is terrible.<br />I keep on being told to phone another department, as opposed to taking ownership of the problem and resolving it.<br /><br />I have had between 1-3 contracts concurrently since +/- 1999.<br /><br />very glad I've moved as Vodacom seems to act like a law unto themselves.</p> <p> </p> <p>Furthermore, when i tried to cancel, individuals would claim to have server issues, but on phoning back and engaging a different individual its resolved.<br />At the end of the calls you can rate the service. Some call operators do not end the call so as to falsely bias their ratings.<br /><br />Like every company there are good individuals, but the impression is that Vodacom are untouchable.<br /><br />not great for customer service.</p>