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Elmi C

1 reviews | Active since Dec 2017

30 Jun 2023, 12:08

Paid up but credit bureau not updated.

I have paid this account in full and have a paid up letter. I called to confirm removal from the credit bureau 22 May but still Vodacom has not updated the credit bureau. It reflects as an arrears account. Can we have this removed from the credit bureau please?

0
Replies (4)
Vodacom
Vodacom's reply30 Jun 2023, 14:19
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 Jun 2023, 15:00
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 
EC
Elmi C's update01 Jul 2023, 10:00
Reviewer Update
The reply stated that someone will make contact. No contact has been made, just as nothing was removed from the credit bureau as discussed in May with a consultant. Please can we just remove the arrears on a paid up account. Kindly update the credit bureau and provide me with proof that this account has been removed.
EC
Elmi C's update02 Jul 2023, 19:23
Reviewer Update
Thank you Vodacom for the automated reply? Is someone actually going to make contact and assist with a solution?
I have emailed the legal department the paid up letter again.