Paid up account yet still on ITC

Dear fellow Hello Peter members<br> <br> I would like to take this opportunity to share my utter disgust with Vodacom. I got retrenched in the beginning of 2015 and due to this reason was unable to pay my account, Vodacom then handed me over to VVM which i can understand why - no hard feelings there. But on 2 October 2015 i settled my account and paid the outstanding amount of R7232.86. After days of torture trying to get my settling letter from VVM, i eventually received it on the 20th of October 18 days later, where after i immediately forwarded it on to Vodacom. I requested Vodacom remove me from ITC, as i owe them no more money. I am in the process of buying a property and lo and behold Vodacom has not yet removed me, and this is causing me huge problems. If only Vodacom could have the decency to reply to my email (20 October 2015) or let me know when they will be removing my name. I whole heartily understand why they added me to credit bureau, but why keep me there if i settled my debt with you. I find it very unfair, as i settled my account beforehand.