Paid up account affecting my ITC

Item: Vodacom
Rating: 1
Author: Chester T

I have been calling customer care for many times today to get assistance with my account that i have settled a few years ago and now it is still appearing on my credit bureau profile as still active and owing.

Please change the status of my account to "settled" on the ITC and credit card bureau.

Please send me a letter and statement confirming that this account has been closed and settled.

Please update the status of account on ITC and credit bureau.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

26 Jul 2021, 13:43

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply26 Jul 2021, 13:43

Official