EB
Elmarie B

1 reviews | Active since Nov 2017

01 Nov 2017, 12:21

Paid R4900 recieved no phone and accesories

Good day We bought a repaired secondhand Note 5 phone from Zahir Khan at a Vodacom Shop in Wolmaranstad North West on Saturday 28/10/2017. He said the phone are at Vodaworld Pretoria and he would fetch it on Sunday 29/10/2017, he also said its a good buy and comes with a vodacom certificate. We paid the R4500.00 into his account and got a written invoice. He said I can collect on monday morning. Monday morning I went to collect he said there was a death in family he will go to Vodaworld Monday 30/10/2017 and will deliver the phone to my house I must send him the coordinates from whatsap. I did. I alo bought a Note 5 protective cover i immediately recieved and a leather pouch I am still waiting for, for R400.00 cash he gave me no reciept. The 31/10/2017 he gave me a whatsap he is on his way..... he still did not deliver or phoned us to collect this Note 5 and pouch with the vodacom certificate. Please assist urgently. Zahir Khan ********** Client: Wynand Botha ********** 944 Vodacom shop Picknpay centre Wolmaranstad.

0
Replies (4)
Vodacom
Vodacom's reply01 Nov 2017, 13:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Nov 2017, 10:35
Official

Good day,

Feedback has been provided.

Regards,
RM

EB
Elmarie B's update02 Nov 2017, 15:19
Reviewer Update
Good day Thank you very muxh for yoir help.but I am still waiting for Zahir to come and fetch the broken phone he delivered last night.
EB
Elmarie B's update15 Nov 2017, 16:36
Reviewer Update
Good day Thank you very much Roland from Vodacom and his team for helping me in this situation. Everything was handled profesionally and my problem was sorted out within 2 days. I recieved my phone from Zahir and everything is 100%. Elmarie Botes