Paid R298.00 for no service rendered.

Saturday 27/2 I met with a Vodacom consultant not sure what her actual name is but it ended with .....monic. I requested a SIM swap. That she did. It costed me R20. I also asked for my contacts to be transferred to my new phone, set up my existing emails/address and also to set up Whatsap. She charged me R298.00. She spent more than an hour trying to do the transfer, set up the emails and whatsap. After her attempts, she said I needed wait a few hours then the numbers, existing emails/address and whatsap would automatically happen. By Saturday evening still nothing had happened. Sunday I sat and transferred my contacts, set up my existing emails/address and whatsap. Based on the above, I request an immediate refund of my R298.00 as I had paid for a service that was not rendered. A Total waste of my time and money.