PAID INSURANCE JUST TO BE TOLD TO FV%K OFF WHEN I HAD TO CLAIM

To whom it may concern

Can this be escalated accordingly.

I got ****** in Johannesburg on the 13th of June 2021 where my cellphone and bank card were taken.

i went to Vodacom to report that my phone was ****** as i have insurance on that phone. When they submitted the claim for the insurance it declined with reason that the usage on the device does not show that i was using the phone at the time of theft giving rise to them concluding my sim card was not in the phone. I use to use Wi-fi on my Vodacom phone so i wouldn't have a usage for the account when i am not connected by their network on the phone but at the time of loss the phone had my Vodacom sim card.

If it was not or I knew that they would penalize me, I would not have gone through all this trouble to even claim from insurance or even block a Sim Card I have. I am not disputing that I do remove the sim card from the phone from time to time to use the other useless phone when I go out to avoid such but on one of the days when I had it in I get ****** and nobody wants to do anything about it when in that case I also have insurance.

when the contract for the insurance was being signed as well i was rushed as they needed to send copy of the documents to the head office or something which did not give me time to even read it through. regardless i have been paying my account normally without fail and without delays, i have been paying for the contract too on time without fail and my contract already had 2 devices.

i really do not understand how i could pay for a service and be given the run arounds when i have to claim on it and nobody willing to assist, the service received today was shocking. I need my claim to go through or have me refunded for all the insurance premiums that i have been paying on the account. How can i be penalized based on the usage of the account.

At the time of the incidence the phone had my vodacom sim card. This is the worst service i have received by any retail store. Someone needs to look into this.

Do not even try to contact me via pone because i do not have a phone.