BR
Beverley R

1 reviews | Active since Feb 2016

28 Feb 2016, 12:22

Paid for services that 'expire'

I purchased data and sms bundles, paid cash AND in advance, then after a period they take them away! How can this be legal? How can the Consumer Protection Act and Agencies not be doing anything about this?<br> <br> I can understand if they are sold as special offers, but it appears that bundles of sms and data cannot be purchased any other way.<br> <br> I heard on the radio the response from the Cell companies has to do with their accounting systems. How is it legal that their accounting problems become mine?<br> <br> Please Peter can you do something about this.<br>

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2016, 13:08
Official
Hello hsaduifhaudsih,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team