1 reviews | Active since Feb 2018
Paid for Service not Requested
Dear Vodacom You subscribed my daugther to Vlive! Games for R7/day on 28 May 2018. How you managed to do this I do not know because there is no two step verification. I cannot find a SMS asking for confirmation or an SMS with OTP to log her even in on Vlive! close to the date mentioned. What is worse that I used the 31050 number to unsubscribe "STOP ALL" from all WASP apps on 3 September. Guess what, it does not unsubscribe you from Vlive! I had to log in from her phone and got the OTP this time on SMS.
I would really like to know how she was subscribed to Vlive! without the two step verification that you state will be required? But then again if a 3 year old can subscribe to something similar...
Regards J Louw
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)