Paid for Power Flexi – SIM has No Network, 7 days later, No help from Vodacom

I ordered a Vodacom Power Flexi deal and paid R449, but the SIM card delivered on 30/01/2026 is completely useless. It has no network and I cannot use the service at all. Vodacom’s website states the SIM will be delivered already RICA’d, yet it does not work. This means Vodacom took my money and delivered a product that cannot be used. For the past 7 days, I have been calling Vodacom at least 3 times daily, sent an email, and even walked into two Vodacom stores out of desperation. At the stores, I was told that they do not deal with online promotions. Despite all this effort, I have received no solution or guidance whatsoever. At this point, I no longer want the SIM or the service. I have wasted significant time and energy trying to get help for something that should have worked from day one.

I am requesting Vodacom to: 1. Cancel the Power Flexi deal immediately 2. Refund me the full R449 3. Confirm the refund process and turnaround time in writing

This experience has been extremely frustrating, unacceptable, and shows a complete lack of accountability.