MB
Mersey B

1 reviews | Active since Sept 2010

24 Jan 2017, 14:15

"PAID FOR" FREE DATA - SHOCKING!!!

<p>During December 2016, I did an upgrade on two of my Vodacom contracts. I changed the plans on both from the Smart package to the Flexi U Choose, understanding clearly that I had to buy data and only got a certain amount of Rands airtime... However at 12h30 on the morning of 1 January after DOING NOTHGING AND NOT BUYING DATA, I found that one of the phones had 10 G of data on it. To my absolute surprise, when I check my account on Vodacom online, it showed as 10G promotinal data for 1 month AT ZERO COST for both phones. I assumed that this was some sort of promotion after doing the December upgrade. BUT to my absolute SHOCK AND HORROR, while doing my monthly budget today, I downloaded the invoices for both phones and there is now a cost for each of R599.44 for this data. If I did not buy it, how can they charge me for it. THIS IS ***** AND I WILL TAKE THIS TO THE HIGHEST AUTHORITY AND PUBLIC TO RESOLVE.</p>

0
Replies (1)
Vodacom
Vodacom's reply24 Jan 2017, 15:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team