Paid for data that has not been loaded

Once my data had run out on my Smart L package i purchased another gig of data to avoid paying out of bundle rates. I then checked my bill to see that the amount had been added to my bill (which it had) but the data has still not been loaded on the phone. I have spoken to two different consultants who have both given me different stories as to why the data has not yet been loaded and my call has now been \logged"and will be resolved within two days. in the meantime"