GB
Glynnis B

1 reviews | Active since Mar 2009

16 May 2016, 12:06

PAID FOR CANCELLATION & VODACOM STILL HASN'T CANCELLED CONTRACTS

<p>This relates to ***~MDNP. My sister and I have been trying since the 29th of March to cancel our contracts (this is the date on which the early cancellation was PAID) and move them on to prepaid so we can port them over to Telkom Mobile. We have been into the shops who tell us to phone *** - NOBODY ever answers on that number, so we have also emailed *** and *** but to no avail. Contact details, contract details and ID numbers have been supp**** on numerous occasions as well as proof of payment for the early cancellation. When is something going to actually be done about this besides forwarding my email from one person to another??????????.</p>

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Replies (1)
Vodacom
Vodacom's reply16 May 2016, 12:48
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team