Paid for airtime and data but nothing allocated

Dear Hello Peter<br> I bought 250 megs of data and R59 worth of airtime via my banking app on 25 June. I can see the money went off my account but to date I have not received the airtime or the data. The call centre keeps on telling me that the query is pending and that I have to wait, it is now exactly a week later and now I've been told by call center agent nr 4 (Siso) that the data has been allocated to me but I've used it all up on the 25th of June. ...<br> This is not the case . The last person I spoke to (Thabo - which was al least very friendly and helpfull) said that he can see that the service request has been logged on 26 June but that it is still showing pending. (***) Now I am waiting for a manager to phone me back.<br> <br> I have spoken to 5 different people already (Palesa, Phashma, Thabo Memela, Siso, and another Thabo) and no luck as yet. I am so frustrated with this lack of service!