Paid for a SIM swop which was never done

I went to the Vodacom Store in Tygervalley yesterday to unlock my SIM and do a SIM swop after my phone was ******. I was assisted by a lady with a terrible attitude who looked like she would much rather be elsewhere than assisting me.

She told me that she had unlocked my SIM and that she had done a SIM swop.

More than 24 hours later I contacted the call centre who told me that no SIM swop was done. I was shocked by this, as I was told by the lady in the store that it was done and I paid for it!!

After 2 calls and speaking to 4 different call centre consultants my SIM swop was done over the phone, free of charge. I will only know in the morning if it was actually done this time.

It is totally unacceptable and ******* to charge customers for a service/product which was not completed or delivered