TB
Thabisile B

1 reviews | Active since Sept 2025

02 Sept 2025, 22:59

Paid cancellation fee but the contract still not cancelled

I'm not happy at vodacom I paid for cancellation fee since I'm doing an early cancellation but my contract is not cancelled till now it painful because I'm not working anymore so I can't be blacklisted because I'm terminating this contract for the fact that I want to settle it now with my last cent please vodacom just terminate it because I paid the cancellation fee and everything

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Replies (1)
Vodacom
Vodacom's reply03 Sept 2025, 08:27
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team