AB
Anche B

1 reviews | Active since Nov 2016

21 Oct 2021, 15:29

Paid but no data received

I have 5 contracts with Vodacom, one of them ran out of data yesterday, i then received a pop up message form them to buy 1G data for R39 which will be deducted from my airtime balance, i did this and immediately the money was deducted off my account, It is now more than 24hrs later and still not received the data I PAID for. Very frustrating, i'm seriously considering to move all my contracts to a more reliable provider. I need someone from Vodacom to contact me, to either refund me or provide me with the data.

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2021, 07:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team