Paid but funds unallocated to my account

Item: Vodacom
Rating: 1
Author: Thembi M

Can someone please urgently contact me before my Vodacom gets cut off due to an amount which I manually paid at Checkers on the 31 January 2026 which hasnt been allocated?

I have emailed proof of payment to the pop email and this is not resolved. I keep getting automated calls reminding me of the payment which I had already made.

This is unacceptable!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

13 Feb 2026, 10:32

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Feb 2026, 10:32

Official