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charlotte F

1 reviews | Active since May 2016

04 May 2016, 13:45

paid but cant use my phone

1 May - first call to Vodacom - operator cant help ( afternoon) put phone off and back on phone will work 1 May - second call to Vodacom - operator put throw to other person no help ( just after 5) 1 May - third call to Vodacom - operator try to help ( still no service) just after 7 2 May - call the Vodacom operator short payment ( 310 ) ( Vodacom app say R790 we pay R800) now there is a short payment. we pay and phone again. 3 May - morning call they can see any problem - system off - phone every hour system off ( well done good service) 4 May - still cant use my phone. I am going to cancelled my contract this email is already at all newspapers, radio station, and the ombudsman, maybe you can give them answers Vodacom record very phone call that is been answered. will never recommend any one to Vodacom. dawie ***

0
Replies (2)
Vodacom
Vodacom's reply04 May 2016, 21:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 May 2016, 09:41
Official

As per our telephonic discussion, your concerns have been addressed.

Once again, please accept our sincerest apologies for any inconvenience caused.

Regards

SA,Consumer Website Team