1 reviews | Active since Feb 2011
Paid Arrears No Free min & Data All canceled part2
So I get a call from Mr Rudi-Jo Le Roux, explaining that I signed a reactivation document where I allegedly gave consent to forfeit the accumulated minutes & data for the past 3 months on my 4 contracts.<br> <br> Who in their right mind would do such a thing?<br> <br> Turns-out it was a reactivation \Contract"and the consultant Sharon Zitha at customer care Vodacom Menlyn neglected to explain to me that the document was a contract and I should take time reading the fine print before signing. it looked like a 10th generation document that was copied 100 times over... Who would have thought it was a contract.<br> <br> The CPA requires that a consultant should always assume the client will not read a legal document and therefore they MUST explain the document to the client and make SURE the client understands what they are signing. <br> <br> So Mr Le Roux tried to tip me off with some date to make things go away & explained that Vodacom will NOT be crediting my accounts.<br> <br> I have the following:<br> 1) Consulted the (Consumer Protection Counsel) (DTI)<br> 2) Advised our lawyer Mr Jan Lodewyks.<br> 3) Gathered all documentation.<br> <br> We will pursue a High-Supreme Court case on 02 June 15 IF Vodacom fails to rectify this matter."""
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Vodacom Consumer Website Team
