Paid account and Vodacom cannot find the payment

Item: Vodacom
Rating: 1
Author: Lucile T

My mum who is 78 years old, she paid her Vodacom account via the self check in and they allocated her payment to someone else's account. we have proof that the payment went to Vodacom

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Replies (1)

Vodacom's replyOfficial

11 Jan 2025, 11:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply11 Jan 2025, 11:02

Official